Difficult Conversations: How to Discuss What Matters Most

How can you influence your boss’s behavior if they nitpick you over little things? How do you talk to your husband about cooling relationships? How do you explain to your child that buying a new computer is being postponed indefinitely? We try to avoid awkward conversations and even praise ourselves for our resilience. But we lose more if we stay silent and endure.

Based on a 15-year Harvard study, this book will help you communicate productively with different people in different situations. It will teach you to:
— focus on what you hear, not on what you say;
— look at the situation from different angles and take the “both” position, not the “either-or” one;
— block attacks and the other person’s tricks;
— genuinely listen, show empathy, and finally stop putting off awkward conversations for later!