5 Essential Books on Communication in Expert Presentation. Book 3. Talking to Crazy: What to Do When the Irrational and Impossible People in Your Life – Mark Goulston

— 5 time-tested communication art bestsellers.
— Only the strongest ideas, examples, and conclusions.
— Clear presentation of methods from the books and step-by-step hints on how to apply them in practice.

You’re looking at a collection that can replace reading five books at once: it brings together the most useful communication recommendations in a concise, expert retelling.

These books will help you gently and confidently influence people, win your opponent over, and also teach you to:
— understand your counterparts’ intentions and quickly find common ground with them;
— meet people easily and strengthen useful connections;
— keep control of conversations with inadequate people;
— choose the most accurate wording in conflict;
— feel confident among strangers.

For dealing with chat room and street “scandalmongers,” stubborn kids, rude people of any kind, and simply “not quite right” individuals, the techniques of the famous psychiatrist Mark Goulston will help. Business trainer Oksana Hrytsenko has gathered and explained the key strategies in a brief, clear language.

Why listen to the audiobook:
• So you don’t freeze when facing inappropriate behavior and know what to do.
• To switch on the “crazy mask” in time and not cross the line.
• To refuse manipulators correctly and safely.
• To know how not to traumatize children during a divorce, “read” the person by their gaze, persuade elderly parents to accept help, and use other techniques.
• To recognize “a psycho” and see his real motives.

You’ll learn how to turn even the strangest and most irrational communication to your advantage, cool down the intensity with a single phrase, and resolve difficult issues in a human way—without pressure and aggression.

In other reviews from the series, you’ll find key ideas from bestsellers: “How to Win Friends and Influence People,” “Never Eat Alone and Other Rules for Successful Networking,” “How to Easily Start a Conversation with Any Person,” and “Communication Secrets. The Magic of Words.”