Supercommunicators

Charles Duhigg is a journalist and Pulitzer Prize winner, the author of well-known books about effectiveness: “The Power of Habit” and “Smarter, Faster, Better” (“Eight Rules of Effectiveness”). This book helps you master the art of communication through examples from real experience— from CIA recruiters and doctors to Netflix managers and the team that created “Big Bang Theory.”

Communication masters can confidently carry a conversation in any circumstances: they raise difficult and even unpleasant topics without hurting the other person, quickly find common ground, build trust, and encourage people to share their thoughts openly. They are strong in negotiation and management—and there are clear methods behind it.

Duhigg examines the principles of an effective dialogue and shows how to build rapport with the widest variety of people, bypassing barriers that seem insurmountable. Having learned the techniques offered, you’ll become better at listening to others and communicating your position clearly; you’ll understand why conversations get stuck and how to change the course of a discussion. As a result, both friendly conversations and business negotiations will go more calmly, more easily, and bring more benefit.