Improve Your Communication Skills

A practical guide to effective business communication—verbal, nonverbal, and written. Proven tips and techniques will help you keep the interest of a large audience, make a strong impression on a potential employer, or simply win a discussion at an important meeting.

Developing communication skills can have a direct impact on your career growth. In this book, you’ll find everything you need for fruitful oral communication, building relationships with colleagues, improving persuasion skills and effective presentations, handling correspondence by email, and successful networking.

The edition is supplemented with materials on communication across different cultures and teams, how to exert subtle influence on other people, and how to conduct difficult conversations—plus useful exercises and lists for self-checking. The book will help you achieve success in oral, written, and visual communication, and will teach you to deliver your message to an audience in any circumstances and situations.