Just Listen

We constantly need something from other people: colleagues and clients, bosses and subordinates, children and spouses. Often, whether we manage to get it depends on something important—career, for example. Or at least a vacation spent according to our wishes. That’s why every day we convince someone of something, and far from always—we succeed.

The key to effective negotiations is the ability to listen and to hear your counterpart, and the ability to understand what they expect from you. This idea isn’t new in general, but good, practical methods still remain scarce.

The author of this book is both a scientist and an experienced practitioner of negotiations. Mark Goulston, a practicing psychiatrist and a negotiation trainer for FBI negotiators, explains how to develop the skill of listening and how to apply it not only—and not so much—at work, but in life in general.

The book will be useful to everyone who wants to be heard and is ready to hear and understand someone else.