The book discusses typical communication mistakes that we make, thinking we’re doing the right thing. The author describes how we often end up in conflict, get offended, and find ourselves in difficult situations, and suggests ways to get out of them with minimal losses and restore contact. Marina Meliya argues that for successful communication and the ability to conduct complex negotiations, it is necessary to pay attention to the psychological aspects of one’s behavior. The book covers the most problematic communication situations, each analyzed using specific examples and accompanied by proven practical recommendations.