Heart-to-Heart Negotiations. A Simple Technology for Successful Communication

Communication and negotiations happen not only in offices and conference rooms. They can arise in everyday situations too—when it’s time to arrange matters at home with children, plan a vacation with a partner, or even trade at a market. All these conversations take place in a three-dimensional space made up of tasks, relationships, and energy.

Tasks represent the goals of communication, relationships represent the style of interaction of the participants, and energy represents their state. For successful communication it’s important to take all three aspects into account. The author offers a simple step-by-step technology that will help change your approach to negotiations, making them more effective and interesting.

The book also reveals that beyond the quality of your arguments, communication is influenced by the chosen place at the table, the correct use of disagreements and contradictions, and other factors such as the "third extra" and adult "magic words." This provides insight into how to increase the efficiency of communication in various situations.