How to manage conflict situations, protect yourself from manipulation and dirty tactics used by unscrupulous partners? How to respond adequately to unconventional behavior of an interlocutor and offer alternative solutions?
The authors—leading specialists of the Harvard Negotiation Project—offer a simple and accessible method of principled negotiation. It teaches you to view opponents as co-participants in solving the problem, not as your own enemies. The method of principled negotiation can be used in any situation—from discussing family vacation plans to resolving international conflicts.