Under Fire: The Art of Answering Provocative Questions

10 hrs. 25 min.

Language Russian

Author Sergey Kuzin

Narrator Gennady Smirnov

Description

From this audiobook, you will learn how to stay dry in any situation of difficult communication— in public and in a dialogue.

You will get a ready-made response scheme for any verbal attack directed at you.

A dissatisfied client? A злой boss? Or just a loudmouth in the audience?

No matter what happens, you will know what to do “on the line of fire”!

About the author

Sergey Kuzin is an international expert in business communications, a candidate of psychological sciences, a business trainer. Since 2003, he has conducted hundreds of trainings in the CIS countries, Europe, and the USA. He appears as a guest expert on radio and TV. Among his clients are deputies of the State Duma, mayors of cities, heads of major organizations, and company leadership.

Contents:

What’s in Your Hands. Instead of an introduction
Chapter 1. Before the battle begins. How to deal with provocations and provocateurs
Chapter 2. Forewarned is forearmed. Types of provocations and ways to anticipate them
Chapter 3. Self-control before and during the battle. The state of calm presence
Chapter 4. Art preparation for presenting and answering questions
Chapter 5. Active listening. Get ready! Aim! Fire!
Chapter 6. The full… Universal scheme for answering questions
Chapter 7. Practice shooting ranges. Applying the scheme
Chapter 8. “Green zone.” The easiest questions in the world
Chapter 9. “Yellow zone.” Questions of “medium severity”
Chapter 10. “Red zone.” Questions of special severity
Chapter 11. The PVO principle. How to manage a “difficult” audience
Chapter 12. Beyond decency. How to respond to direct attacks
Chapter 13. Techniques of wit. How to defeat enemies while smiling together with them
Chapter 14. A duel. How to answer questions 1 on 1
Instead of a conclusion: answers to “difficult” questions performed by masters