Powerful Phrases for Dealing with Difficult People

At work, we often have to deal with complainers, underachievers, tyrants, slackers, provocateurs—just plain fools! And with everyone, you have to communicate without going beyond politeness.

René Evenson, a former top manager and communications specialist, tells how to establish contact with the most toxic colleagues. It doesn’t matter whether your interview partner is above you in rank, below you, or on the same step of the career ladder. The author offers 325 words and expressions that will help you reach an agreement with any team member—making it as elegant and “environmentally friendly” as possible!

In the book you’ll find:

– 30 models of people’s behavior in work settings.

– 5 steps for resolving any conflict.

– 35 dialogue examples to practice the theory.

– 31 sections of “food for thought” with interesting facts about communication.