From the book you will learn how coaching can help you achieve astonishing changes in a company. When directive management is replaced by coaching, instead of hierarchy there is mutual support; instead of accusations, fair assessment; external motivation gives way to internal motivation; barriers fall apart and teams form. Changes no longer scare people—they delight them. And the staff starts thinking not about how to please the boss, but about how to satisfy the client. Become a coaching mentor for your subordinates—and you’ll be surprised how much both relationships in the company and work results improve.