When a loved one is going through a hard time—life troubles, stress, or depression—the simplest thing we can do to help is talk with them. But how do you make sure that the conversation truly does some good? Ilse Sand, a psychotherapist and bestselling author of “Loving Yourself” and “Close to the Heart,” explains how to make an honest, heartfelt conversation genuinely healing. She explains when you should take the initiative and when you should stay quiet and listen; what you need to ask and how to respond to answers; why you shouldn’t become a vest/shoulder for someone else’s tears and in which situations directness is appropriate, and when examples and analogies are better. The author will help you develop empathy and learn how to help others.