Talk to the Jerk and Win. The Art of Manipulation and Communication with People

Everyone of us has—or has had—someone who poisons life. After dealing with them, you feel insulted, exhausted, smeared with dirt from head to toe. And you just can’t call such a person anything but a jerk!

It can be a rude driver who cuts you off on the road, a coworker who turns every meeting into a clash of personalities, a boss-tyrant who throws out cutting remarks, or a shop assistant who is downright rude to customers. They grant themselves special privileges and believe they’re invulnerable to everyone else.

You will get to know different types of these bloodsuckers and find their weak spots—so you can prick them even more painfully. And most importantly, you’ll learn not only how to fight them the right way, but also how to get rid of them once and for all.