If your company’s profit growth has slowed down, it’s worth checking whether you’re missing something.
Most likely, the problem lies in some small detail that no one has considered yet.
Maybe you’re not informing the customer about some difference between your product and your competitors’ products. Or maybe you do, but you word it incorrectly. Or maybe you phrase it well, but for the wrong audience. Or maybe your employees don’t take advantage of the opportunity to offer the customer related products. Or maybe they don’t even pay attention to the customer at all, and the customer, not daring to draw attention to themselves, quietly leaves for the competitors.
And what are your marketers doing online? Are they still using Facebook only for idle chatter?..
All these seem like small questions. But the quantity turns into quality—you lose profit at every step. Let’s go in the right direction.
Take this book, read it step by step, and after each section ask yourself: are we applying this? If the answer is “no,” immediately assign the task to the relevant department. Step by step, you will increase your profit to the maximum possible.