System management is at the peak of its popularity, because it addresses the key problems faced by managers. This book will help you solve most of the most important management questions: low quality and effectiveness of subordinates’ work, employees who can’t be managed, customers’ dissatisfaction with the quality of work, weak initiative “on the ground,” and managers’ emotional burnout.
50 business cases that owners, top managers, and company managers encounter in everyday life are examined from the perspective of a systems approach to management, in specific situations. You’ll learn how to write instructions for employees, how to interact with employees so that they independently carry out assigned tasks without your involvement, and how to respond to violations of rules by subordinates.
Study management stories. Complete short assignments, adapt them for your company/department, and start applying them in practice by creating your own action plan!