Being a good manager means creating a situation of complete certainty for your employees. Managing them so that everyone clearly understands what they need to do, by when, and in what scope. They must understand—and most importantly, want to complete all the tasks assigned to them.
The book by Yevgeny Maslovsky is the most concrete guide to productive communication with subordinates. It is based on the author’s own training, which, over 20 years, has been attended by more than 5,000 managers from companies such as Mail.ru, Renaissance Insurance, Chayhona No. 1, Perekrestok, Komus, and many others. In his book, Maslovsky explains how to:
— set tasks so that they can’t be interpreted ambiguously;
— form clear work-quality criteria;
— prevent employees from manipulating you;
— choose the right tone for different managerial situations;
— encourage, punish, and provide feedback.