Loyal Customer: How to Turn an Angry Customer into a Satisfied One in 1 Minute
5 hrs. 30 min.
Language
Russian
Author
John Shoal
Author
John Shoal
Narrator
Alexander Krapinevich
Narrator
Alexander Krapinevich
Description
An angry customer is ready to wipe both you and your company off the face of the earth—and all because you served them badly. Yes, you are not an angel and sometimes make mistakes!.. However, a customer who comes to argue with you is much better than a customer who goes off telling their acquaintances never to buy anything from you. A small effort—and a sworn enemy turns into a faithful friend!
John Tschohl calls this transformation trick “compensation.” In his audiobook “Loyal Customer,” he lists a whole set of techniques that will help you not only make amends to a dissatisfied customer, but also persuade them to stay with you rather than go to a competitor. Every seller and service provider should know these techniques and use them actively. Then the customer will always be right, and you will always be able to make a profit from them!
John Tschohl calls this transformation trick “compensation.” In his audiobook “Loyal Customer,” he lists a whole set of techniques that will help you not only make amends to a dissatisfied customer, but also persuade them to stay with you rather than go to a competitor. Every seller and service provider should know these techniques and use them actively. Then the customer will always be right, and you will always be able to make a profit from them!
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01-reklama-audio
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02-metod-mckinsey
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04-richard-brenson-k-chertu-vse-beris-i-delai
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05-donald-trump-iskusstvo-zakluchat-sdelki
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06-svetlana-ivanova-iskusstvo-podbora-personala
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07-10-glavnih-pravil-nachinaushego-investora
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08-upgread-mishleniya
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09-stephen-covey-7-navykov
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14-brian-tracy-preodolet-krizis
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15-it-outsorcing
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16-ne-toropites-posilat-rezume
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17-kak-delat-bolshie-dengi-v-malom-biznese
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18-kak-stat-generalnim-direktorom
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19-kak-stat-pervoklassnim-rukovoditelem
02:38
20-kak-stat-superzvezdoy-marketinga
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21-kak-stat-volshebnikom-prodazj
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26-kratkiy-kurs-mba
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27-konkurentnie-preimushestva
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28-motivaction
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29-5-shagov-ot-menedjera-do-pr-direktora
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30-hbr-vedenie-peregovorov
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31-manipulacii-v-delovih-peregovorah
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32-drive
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33-sam-walton-made-in-america
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34-svetlana-ivanova-motivaciya-na-100
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35-instrumenti-berejlivogo-proizvodstva
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36-donald-trump-dumaj-kak-milliarder
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37-ichak-kalderon-adizesidealniy-rukovoditel
03:09
38-brian-tracy-ron-arden-sila-obayaniya
02:22
39-jeffrey-k-liker-dao-toyota
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40-provokacionnie-prodazhi
02:58
41-tracy-kak-vospitat-detey
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42-bolshe-chem-biznes
06:01
43-berezhlivoe-proizvod
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44-prodavaya-nezrimoe
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45-mentalnie-lovushki
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46-prodazhi-na-100
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47-zakony-prostoty
04:55
48-biznes-eto-psihologiya
03:41
49-7-habits
06:13
50-dialogi
05:00
51-marketing-po-kotleru
04:09
52-gemba-kaizen
06:34
53-igra-na-dengi
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54-strategiya-golubogo-okeana
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55-kak-stat-effektivnym-rukovoditelem
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56-roznichnaya-torgovlya
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57-arhangelskiy-ktm
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58-ipo
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59-mishlenie-stratega
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60-avtomobili-po-clarksonu
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61-classic-drucker
