Proper management of a sales department is the key to commercial success for any organization. HR guru Svetlana Ivanova covers the full cycle of working with salespeople: from forming a clear idea of who you need in the department and choosing the optimal candidates to managing, motivating, developing, and correcting employees’ problematic behavior.
In this audiobook everything is extremely practical: a necessary minimum of theory and many assignments, exercises, and case studies to help you at work. It also describes a new typology based on key personality traits. You’ll learn who is best suited for the role of a salesperson and how to work with employees who, at first glance, don’t seem like they fit sales. Implement Svetlana’s methodology and all your employees will start selling successfully.